Returns & Exchanges
RETURN POLICY
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and with all tags attached. For hygiene reasons, certain products like accessories and personalized items cannot be returned.
HOW TO RETURN
- Contact our customer service team to initiate your return.
- Pack the item securely in its original packaging.
- Ship the return to the provided address. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
REFUND PROCESS
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
EXCHANGES
We currently do not offer direct exchanges. To exchange an item, please return the original product and place a new order on handcraftedsdesign.com.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no additional cost.
INTERNATIONAL RETURNS
Customers outside the EU are responsible for any customs fees or taxes associated with returns. We recommend using a trackable shipping method for all returns.
QUESTIONS?
For any questions regarding returns or exchanges, please reach out through our contact form. Our team will respond within 24-48 hours.
Thank you for shopping at handcraftedsdesign.com. We appreciate your business!